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Answers To The Most Frequently Asked Questions

Drumeo Edge

  • What do I get when I order Drumeo Edge?

    Instant online access, 24/7, to the Ultimate Online Drum Lesson Experience™. You'll get over 700 hours of on-demand video lessons, a new live lesson every day, 90+ play-along songs with a new track added every week, student plans and video reviews, and access to the popular Drumeo Edge community forums.

  • What skill level is required before I can start these lessons?

    No previous experience is required. It doesn't matter if you are a complete beginner or an experienced musician looking to improve - with more than 20 instructors and a new lesson every day, there's something for everybody!

  • What styles of drumming do you teach in your lessons?

    Drumeo Edge features lessons for every genre of drumming! With over 20 instructors, you'll get specialized lessons on rock, jazz, latin, country, funk, reggae, electronic, gospel, metal, and more!

  • How do your live lessons work? Do I need to attend live?

    You'll get one new drum lesson every day, which you can either attend live or watch on-demand later, when it's added to the Lesson Library. If you choose to attend live, you'll be able to watch your drum lesson while chatting with other students as well as the instructor, so all your biggest questions will be answered!

  • Is Drumeo Edge available in my country?

    Yes! Drumeo Edge is available worldwide, to anyone who has an internet connection.

  • What internet speed is required to use Drumeo Edge?

    Drumeo Edge was built to work on any standard internet connection! For standard definition videos, a download speed of 400 kilobits per second will work great. For high definition, you’ll want at least 1 megabit per second. Click here to test your internet!

  • Can the instructor see me when i am taking the lesson?

    Nope! Unless you sneak into our studio during the live-stream, the instructor won't be able to see you during the lesson. But you can connect through the chat!

  • Can I download the video lessons, sheet music, and play-alongs?

    Yes! The lessons can be either streamed or downloaded from inside the Drumeo Edge members area, along with the sheet music and play-along MP3s (with and without click).

  • Is there any contract with Drumeo Edge?

    No, you can cancel at any time to immediately stop any future payments.

  • How do I access the online members area?

    Once you have placed an order for a training system that includes online-access - you will receive a confirmation email with a link to the members website and details on how you can login. This e-mail is not the same as your payment receipt, and it will arrive separately of that message. Note: In rare situations, over-aggressive e-mail filters can block this important email message. Please check the spam folder in your email program to see if it landed there. If you cannot find it - please contact customer support for information on how you can get access to to the members area. We're very sorry for this inconvenience, and we continue to look for ways to limit or eliminate these unfortunate issues.

  • Do the Drumeo Edge lessons work on Windows/Mac?

    Yes, the lessons are compatible with both Windows and Mac computers. They were also designed to be compatible with mobile devices like the iPad, iPhone, Android phones, and tablets.


Training Packs Questions

  • Which of your training packs is best for beginners?

    We have three popular training packs for new drummers, and it really depends on your situation.

  • Which are your most popular training packs?

    It isn’t straight forward, since some of our products have been around for longer and others are relatively new. But on a month-to-month basis, our two most popular training packs are Successful Drumming and The Drumming System.

  • What’s the difference between the Ultimate Edition and the Online Edition?

    You’ll get the exact same content with both editions. The only difference is that the Ultimate Edition includes the physical DVDs, CDs, and workbooks for all your lessons - in addition to the online access for all the materials.

  • What country or region are the physical DVDs able to be played in?

    All of the DVDs are 100% region-free and will play in any standard DVD player worldwide.

  • Can I download training pack videos to my computer?

    You cannot download the training pack videos to your computer, but they can be streamed from the online members area from anywhere in the world with an internet connection. You can, however, download the audio files as well as PDF documents. If you would like offline access to the training pack video lessons, you should consider the Ultimate Edition which includes DVDs.


Shipping Questions

  • Are you able to ship to my country? How much does it cost?

    We ship to all major countries worldwide. Our flat-rate shipping costs are based on weight, starting at $5 for USA/Canada and $9 internationally.

  • How long does shipping normally take (US/Canada/International)?

    Shipping times can vary, but are generally:
    US/Canada: 5-7 business days
    International: 7-14 business days

  • What shipping methods do you use, and where do you ship from?

    We ship using USPS for all US and International orders, and Canada Post for Canadian orders. Our offices are located in British Columbia, Canada, but we ship all US/International orders just across the border - inside Sumas, Washington, USA. This reduces shipping costs and expedites delivery within the United States and other countries.


Payment/Financing Questions

  • How does the 90-day money back guarantee work?

    We want you to be 100% satisfied with your drum lessons. If you are unhappy for any reason, simply contact Drumeo Support within 90 days of your purchase to close your account and get a full refund. No hassles.

  • Can I order drum lessons without using a credit card?

    Yes! You can also order using PayPal, a money order, or a Western Union transfer. If you would like to arrange any of these alternative payment methods, please phone or email us using the contact information on this website.

  • Do I need to get pre-approved to use the payment plan option?

    No. Our payment plans simply divide the charges to your credit card for the duration of the plan. If you select a two-payment plan, your credit card will be billed monthly for exactly two months. The very first payment will also include the cost of shipping for all orders with physical products.

  • If I use a payment plan, when are my payments due?

    Your first payment is processed immediately during your order, and it includes the cost of shipping. All following payments will be processed in 30 day intervals from the date of purchase. All physical products included in your order are shipped within 1-2 business days after your first payment is processed, and you get instant online-access to any online/digital products included in your order.

  • Can I update/change the dates of my monthly payment plan?

    Sorry, there is no option to change the dates of your payment plan once it has been initiated. However, you do have the option to change the credit card being used to process the payments, and you are welcome to pay off the remaining balance early by giving us a call.

  • Can I update/change the credit card being used for payments?

    Yes, you can switch the credit card on file by calling our office.

Please contact support if you have any questions that aren't answered here.

CONTACT INFORMATION

Toll Free: 1-800-439-8921
Direct: 1-604-855-7605
Email: support@drumeo.com

HOURS OF OPERATION

Monday to Friday
8:00am - 4:00pm PDT
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100% GUARANTEE

All of our drum lessons are
backed by our extended
90-day guarantee.